Limited Manufacturer’s Warranty

Kyper Spectral Science Inc. Limited Manufacturer’s Warranty

V 1.2 as of August 2024

This Limited Warranty is an expression of our confidence that our products will offer you dependable, reliable and comfortable use.

What is Covered

This warranty covers the original purchaser from defect in material and workmanship for a period of 120 days from the date of purchase, subject to the exclusions detailed below. Warranty is limited to the original purchaser and product must be purchased through our website or an authorised dealer.

If your product is found to be defective, we may repair or replace, at our discretion, any defective parts at no cost to you. Customer will be responsible for shipping costs.

Warranty Limitations

Warranty is limited to the original purchaser for the time limit specified above and is not transferable. Purchase must be made through our website or an authorised dealer. Proof of purchase must be provided to obtain warranty coverage. Manufacturer will not pay for loss of time, inconvenience, loss of use of your merchandise or damages of any nature whatsoever, howsoever caused, by products, their failure to work, or any other incidental or consequential damages. Exclusion or limitations of incidental or consequential damages may not be allowed in some areas.

Warranty Exclusions

This warranty does not cover defects resulting from accidents, damage while in transit, alterations, unauthorised repair, excessive use, failure to follow instructions, misuse, normal wear and tear, negligence, fire, flood, and Acts of God. Wear parts, such as foam padding, are specifically excluded.

This warranty does not apply to products that are purchased or transported outside of the country of final delivery.

This warranty is the only one we provide and is in lieu of all other warranties or conditions, express or implied, statutory or otherwise, including but not limited to the implied warranties or conditions or merchantable quality or fitness for a particular purpose. It sets forth all our responsibilities regarding our products. This warranty removes your specific legal rights and you may also have other rights which vary from province to province, or state to state.

Warranty Claims

Replacement Parts
Warranty claims for replacement parts must be made through Kyperspectral.com directly, by clicking here.

Returns

For warranty claims for return, click here. Please note that due to credit card company rules, returns must be made to the same company where you purchased your Spectral Wavefront.

Safety Warning

Any component part or parts that are not performing as intended can create a safety risk. Please discontinue use of your Spectral Wavefront until replacement parts are correctly installed or your device is returned.

10-Day Satisfaction Guarantee

We’re so confident that you will love using your Spectral Wavefront that, in addition to our standard 120 day warranty, we provide a 10 day satisfaction guarantee. If you are not completely satisfied with your Wavefront, you can return it within 10 days. Conditions and exclusions may apply, so please read the entire policy below for details.

Due to the intended temporary usage of the Wavefront, Kyper cannot make exceptions to the 10-day period.

Conditions

  • This 10-day return policy applies to item(s) purchased directly from Kyperspectral.com. This specifically excludes purchases from our resellers and affiliates, as they set their own policies which may differ from ours.
  • The return policy applies only to items shipped within the same country that the order originated from. Items shipped or otherwise transported outside of the order origination country are specifically excluded.
  • The return period starts on the day your order is placed. You then have 10 days to request a return. We will process your return request and provide you with a Return Authorization Number (RA Number) and instructions for repackaging and where to send your return.
  • Your RA number must be included with your return and displayed prominently on the outside of the package. Please understand that the RA number is the only way for us to identify your return and thereby process your refund.
  • RETURN TO SENDER / REFUSE DELIVERY – Return to Sender is prohibited: We are unable to process your return if you refuse delivery and / or return to sender. Please note that we may ship from third-party fulfilment warehouses that are located throughout the world. These warehouses process only outgoing shipments and are not capable of receiving incoming shipments. When we provide your RA number we also provide the address of our returns processing facility. It is essential that you ship to this location in order for us to be able to identify your return and issue your refund. Refunds are generally processed within 1-3 days of being received at our return processing facility.
  • All returns must be repackaged according to Kyper repackaging instructions, which are automatically provided when you obtain your Return Authorization Number. We strongly recommend you use the original packaging for your return. Larger cartons result in higher shipping costs. Costs associated with shipping damage are your responsibility. However, we will waive any charges associated with shipping damage if your return is repackaged according to our instructions.
  • turn items must be shipped within 5 days of issuance of your Return Authorization.
  • YOU ARE RESPONSIBLE FOR COSTS FOR RETURN SHIPPING.
  • Refunds apply to the purchase price of the product and applicable sales tax only. Original shipping costs are not refunded.
  • This return policy is intended so that you can return the Wavefront in the event that you cannot adapt, adjust or otherwise use the Wavefront as intended. Excessive wear and tear, missing or broken parts, clear evidence of use beyond a reasonable trial period could result in additional fees, deductions or exclusion of the refund amount at our sole discretion.
  • When your merchandise is returned it will be inspected and if not damaged or abused, your original payment method will be refunded for the cost of the product.

Exclusions

  • Claims made after the 10 day period has expired will not be processed.
  • Returns received without an RA number will not be processed. (We cannot identify your return without a Return Authorization number).
  • Kyper is not responsible for returns due to refused delivery or return-to-sender used as the return shipping method. The facility that shipped your order does not accept incoming shipments. Returns must be shipped to our returns processing centre address.
  • Improperly packaged returns, returns with missing parts, returns exhibiting signs of neglect or usage beyond a reasonable trial period may be excluded at our sole discretion.
  • Original shipping costs are excluded from refund.